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Dale W
7/10
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You get an email to say it’s been delivered but no contact information if you haven’t received it?
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David W
10/10
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Nathan was extremely helpful and very accommodating when the scope changed due to planning.
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Fiona N
7/10
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your instructions need improvement. I tried to follow the instructions and ended up removing and breaking the plastic lugs in the top of the window frame. now i cannot fit the blind
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and the difficulties you encountered while following the installation instructions. Your comments regarding the clarity of the instructions are very important and will be shared with our team for review and improvement. Please contact our Customer Service team as they will be happy to assist you in finding a suitable solution.
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Alison F
8/10
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I had to request delivery information as none was offered. I received order confirmation and invoice information but no delivery date. I had to ask you for an update and Credit Control said " the order is expected by 1.6.26" a phrase that lacks clarity. It was Royal Mail who confirmed date and time - PM on 29.5.26 - fortunately I was at home.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not receive clear delivery information. We understand how important it is to have accurate and timely communication regarding delivery dates. We’re glad that Royal Mail was able to confirm the delivery timing, but we recognise that this should have been clearly communicated to you from the outset. Thank you for bringing this to our attention.
Comment by veluxblindsdirect.co.uk:
Thank you for bringing this to our attention. We’re sorry to hear about the confusion regarding the delivery notification. Your feedback is very helpful, and we agree that clearer contact information and instructions should be included in such communications. We will pass this on to the relevant team to help improve our delivery notifications and ensure customers know exactly how to proceed in these situations. In the meantime, please don’t hesitate to contact our customer support team, and we will be happy to assist you in locating your order.