Boxes of replacement foam and seals etc was badly damaged. Some of the foam strip is unusable
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the box arrived damaged and that some of the foam strip was unusable. We understand how disappointing this must have been and appreciate you bringing it to our attention. If this has not already been resolved, please contact our customer service team so we can investigate and assist further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the box arrived damaged and that some of the foam strip was unusable. We understand how disappointing this must have been and appreciate you bringing it to our attention. If this has not already been resolved, please contact our customer service team so we can investigate and assist further.