Evri didnt try to deliver twice and then returned item to velux. We have security cameras so know that evri dekiver van or person ever arrived. We have a separate as yet unanswered complaint in with velux right now.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your delivery experience.
Having reviewed your case, we can confirm that you have been in touch with our Customer Service team and, following the delivery issue, a replacement order was arranged on 11/07/2026. The replacement is currently scheduled for delivery on 16/07/2026.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your delivery experience. Having reviewed your case, we can confirm that you have been in touch with our Customer Service team and, following the delivery issue, a replacement order was arranged on 11/07/2026. The replacement is currently scheduled for delivery on 16/07/2026.