I found the pictogram fitting instruction confusing when it came to fitting the side rails as the motor pinions were locked but the rail rack had to be pushed against the fixed motor pinions. In the end I followed the advise of a YouTuber who experienced the same problem.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the pictogram fitting instructions unclear, particularly when installing the side rails. Your comments regarding the motor pinions and rail fitting have been noted and will be shared with the relevant team. We're pleased to hear that you were ultimately able to complete the installation, and we appreciate you taking the time to bring this to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the pictogram fitting instructions unclear, particularly when installing the side rails. Your comments regarding the motor pinions and rail fitting have been noted and will be shared with the relevant team. We're pleased to hear that you were ultimately able to complete the installation, and we appreciate you taking the time to bring this to our attention.