We ordered the anti heat blinds. Top marks to the design team for fitting the blind in such a small space. However, the instructions were woefully inadequate.i only managed to fit them after finding someone on you tube who had the same issues.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the design of the anti-heat blinds. However, we're sorry to learn that you found the installation instructions difficult to follow and had to seek additional guidance to complete the fitting. Clear and effective instructions are extremely important, and your comments have been shared with the relevant team for review. We appreciate you taking the time to share your experience and are pleased that you were ultimately able to successfully install your blinds.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the design of the anti-heat blinds. However, we're sorry to learn that you found the installation instructions difficult to follow and had to seek additional guidance to complete the fitting. Clear and effective instructions are extremely important, and your comments have been shared with the relevant team for review. We appreciate you taking the time to share your experience and are pleased that you were ultimately able to successfully install your blinds.