On CustomerGauge Reviews you find reviews from other customers, reflecting their customer experience with a variety of companies. These reviews help you to know what to expect from the company you’re planning to buy from. Let good reviews be indicators of trust, showing that this company cares about customers like you.
CustomerGauge Reviews is part of the CustomerGauge ecosystem. With CustomerGauge companies collect valuable customer feedback via a survey sent via email. Only when you receive a survey sent via CustomerGauge, you can write a review and opt-in to publish your review on CustomerGauge Reviews.
Net Promoter Score is a loyalty metric used as a KPI for customer experience. We first ask customers the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10. Customers who answer 0 - 6 are called Detractors, 7 - 8 are Passives and 9 - 10 are Promoters.
| 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Detractors | Passives | Promoters | ||||||||
To calculate the NPS, we take the % of Promoters and subtract the % of Detractors. The result is the NPS ranging from -100 to +100.
| Rating | Stars |
| 0 | ☆ ☆ ☆ ☆ ☆ |
| 1 - 2 | ★ ☆ ☆ ☆ ☆ |
| 3 - 4 | ★ ★ ☆ ☆ ☆ |
| 5 - 6 | ★ ★ ★ ☆ ☆ |
| 7 - 8 | ★ ★ ★ ★ ☆ |
| 9 - 10 | ★ ★ ★ ★ ★ |
We show star ratings on a 0 - 5 scale. To calculate the number of stars, we take the company's average or the customer's rating (0 - 10) and divide this by two. Note that we only show full stars, and that zero stars won't be shown in the Google Search results. For the mapping of score to stars, see the table on the right for more information.
Please check out our FAQ, where we already answer the most common questions. If the answer on your question is not listed in our FAQ, you can always contact us directly.