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Ian M
8/10
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Colours of blinds have a difference when received compared to site not sure how that could be combated, other than that a great service.
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Rosemary L
0/10
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I have paid my twice by accident and I am trying to get the overpayment back. Credit control are ignoring me and not returning my calls. Please help!
Comment by veluxblindsdirect.co.uk:
We tried to call you regarding your refund and left a voicemail. Please accept our apologies for the delay in responding. I can confirm that your refund has now been processed and should appear in your account within 1–3 working days.
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Rebecca J
4/10
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We raised an issue over a blind delivered broken requesting a replacement but have had no response yet
Comment by veluxblindsdirect.co.uk:
Please accept my apologies that you received a damaged blind and that we did not respond as quickly as you expected. I can confirm that my colleague has already processed a replacement order for you, and it will be sent out as soon as possible.
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William C
0/10
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Blind was of poor quality. Fitted as per instructions but broke when first used
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right. Please contact our team for further support.
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Jonathan W
10/10
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I purchased 2 VELUX solar blinds. Installation was very easy and they are working extremely well. I am very pleased.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour of the blinds did not fully match your expectations compared to what was shown on the website. Variations can sometimes occur due to screen settings and lighting, but your comments are very valuable and will be shared with our team as we continue to improve the accuracy of our product presentation. We’re pleased to hear that you were otherwise happy with the service, and we appreciate you taking the time to share your experience.