|
Elizabeth E
8/10
|
I ordered 2 blinds (both the same) but only one was delivered on the specified day. The delivery driver was a little unhelpful when I asked him to double check the order. I rang customer service and the 2nd blind was delivered the next day and left in a safe place. I had no updates from the delivery company other than the day the order was to be delivered - most companies now give a day then a rough time slot or call when they are on the way. The lack of updates coupled with the blinds not arriving together & an surly delivery driver was somewhat irritating. However the blinds are now fitted and in situ.
|
James C
5/10
|
I had troubles with my delivery, emailed customer support, and still have not even received a response
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the concerns you had regarding your delivery and the lack of communication you experienced. Having reviewed your case, we can confirm that a member of our Customer Service team has since been in contact with you to discuss the status of your order. During that conversation, it was confirmed that the goods have now been delivered in full.
|
Grant L
2/10
|
Painfully slow and no communication.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery and communication did not meet your expectations. We appreciate you taking the time to share your experience and apologise for the inconvenience caused.
|
Deborah B
1/10
|
Still waiting for final blind delivery one month on from ordering- despite having paid in full. NO person available to speak to in customer services when phoning.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to be waiting for the final item from your order. Having reviewed your case, we can confirm that a member of our Customer Service team has been in contact with you and advised that, unfortunately, the item has been delayed. The revised delivery date is 28 July 2026. We sincerely apologise for the inconvenience caused by this delay and appreciate your patience and understanding while we work to complete your order. We look forward to your blind being delivered as soon as possible.
|
Karen W
9/10
|
The fitting instructions were inadequate. Pictures only with no text. I had to watch a you tube video for clarification. Once I had done the fitting was straightforward
|
Meg D
7/10
|
I cannot believe I had to pay for delivery on an order that cost over £400. Most places do free delivery if you go over £50! And then it took ages to get here as it seemed to be coming from overseas. The product is good and I'm happy with it but the cost is already extortionate.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product itself. However, we’re sorry that you were disappointed with the delivery charge and the time taken for your order to arrive. Our products are manufactured and dispatched from different locations across Europe to help ensure product availability, but we understand that this may not always align with customers’ delivery expectations. We appreciate your comments regarding both the delivery costs and delivery times.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery experience did not meet your expectations. We also appreciate your comments regarding the delivery communication and service. Clear tracking information and delivery updates are important, and we understand how the lack of these, combined with the split delivery, added to your frustration. We’re pleased to hear that the second blind was delivered and that both blinds are now fitted and in place.