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Diane M
3/10
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We have been waiting weeks for a collection
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the return procedure did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Manjunandan V
10/10
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The installation was extremely easy and the product worked immediately. I didn’t have to use any professional installer or service. It was fully diy. The quality of the product was really nice. I could easily integrate it with the VELUX active app and started to work immediately
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Joanne C
9/10
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The information on the box when it arrived was confusing. It had the code and measurements for a different product to the one I had ordered. Didn’t want to open the box if it had to be returned. Called number given. The call took a long time to get through but the agent was extremely helpful. She recommended that we open the box and the silver plate on the blind matched what I had ordered. Disappointment turned to relief. Fitted very easily and doing the job well.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the instructions and images did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve.