Still waiting for final blind delivery one month on from ordering- despite having paid in full. NO person available to speak to in customer services when phoning.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to be waiting for the final item from your order.
Having reviewed your case, we can confirm that a member of our Customer Service team has been in contact with you and advised that, unfortunately, the item has been delayed. The revised delivery date is 28 July 2026. We sincerely apologise for the inconvenience caused by this delay and appreciate your patience and understanding while we work to complete your order. We look forward to your blind being delivered as soon as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to be waiting for the final item from your order. Having reviewed your case, we can confirm that a member of our Customer Service team has been in contact with you and advised that, unfortunately, the item has been delayed. The revised delivery date is 28 July 2026. We sincerely apologise for the inconvenience caused by this delay and appreciate your patience and understanding while we work to complete your order. We look forward to your blind being delivered as soon as possible.