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Sophia W
5/10
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Delivery was left out in the rain. Driver did not buzz. Hoping new blind is not ruined!
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Stephen M
8/10
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No all good good product and easy to fit
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear you're happy with the product.
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Douglas R
10/10
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I’m disabled but it was very easy to instal. I have two Velux windows but at the time of instalment (about 15 years ago) I only put a blind on the larger window. The smaller window has the sunlight longer so I decided to get a blind for this one. All the information for the size of the window is recorded by code on the window itself so ordering a blind for it was very, very easy.
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Neil W
0/10
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Arrived with important parts missing (not immediately obvious) Making even the initial attachment impossible - with head unit locking parts unattachable, wires already loose and tangled, as well incorrectly fitted out of the box - again not immediately obvious the extent of the problem to a DIY customer. Plastic shielding finish just fell off at one point. Alleged, 3 minutes DIY fitting (surely a joke?) took 2 hrs on a high ladders for a decent fitter. 2hrs gives you time to look at the mechanism, which as a whole couldn't be worth more that £20 of plastic and metal. If it had been that cheap, I'd have thrown it in the bin. But at around £150, Velux should be ashamed putting this massively overpriced, badly thought out, poorly presented, attrociously designed piece of tat on the market. The Q & A suggests you already know your selling a three legged dog at hugely inflated rates. As bad a piece of equipment as I've received in 5 decades, especially for the price. Scadalously expensive. My advice to any customer is to try and do without a blind at all or make an alternative of your own, which in hindsight seems like a better option. Unfortunately, I feel ripped off. And the next time you send a 'How did we do?' request, don't send it a week before the package is due to arrive.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We appreciate your comments and regret that your experience with the product and the instructions were not a positive one. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.