I cannot believe I had to pay for delivery on an order that cost over £400. Most places do free delivery if you go over £50! And then it took ages to get here as it seemed to be coming from overseas. The product is good and I'm happy with it but the cost is already extortionate.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product itself. However, we’re sorry that you were disappointed with the delivery charge and the time taken for your order to arrive.
Our products are manufactured and dispatched from different locations across Europe to help ensure product availability, but we understand that this may not always align with customers’ delivery expectations. We appreciate your comments regarding both the delivery costs and delivery times.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product itself. However, we’re sorry that you were disappointed with the delivery charge and the time taken for your order to arrive. Our products are manufactured and dispatched from different locations across Europe to help ensure product availability, but we understand that this may not always align with customers’ delivery expectations. We appreciate your comments regarding both the delivery costs and delivery times.