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Maria N
10/10
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Easy to find the right product and it arrived quickly. Very easy to install and blocks out all the light. Very pleased with purchase
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Paul F
10/10
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my only criticism would be that there was a long lead time to delivery. I then recieved two emails apologising that the delivery date would be pushed back, but then the new date was the same as the original date. The product then arrived several days early anyway! It wasnt really a problem, but the lead time did initially put me off. As it happens the product is so precise, and easy to install that it feels like excellent value for money, and it wouldnt put me off ordering again.
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Lucy J
6/10
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The pole purchased for opening window and blind is not easy to use and the adapter for the blind does not make it any easier. You need to be fairly strong to use it. So disappointed as I still need to use a step to reach the opening bar.
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Christine A
6/10
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I needed to replace an old blind but the new one had a different fixing mechanism that required 2 people to put it in. It was also slightly smaller than the original. I am pleased that it no longer has a cord system to pull it up and down. Instructions could have had words to explain!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the instructions did not meet your expectations. Your satisfaction is important to us and your feedback will help us to improve our services.
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Jackie L
8/10
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I found my experience to be quite simple after I was able to confirm what velux windows I had through searching emails for 20minutes. I wonder if there could be an AI window recognition software in the further to make the sizing a bit easier to find? Otherwise fantastic service and prompt delivery.
Comment by veluxblindsdirect.co.uk:
Thank you so much for your feedback! We're glad the service and delivery met your expectations. Thanks you for the suggestion and for choosing us!
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Karen T
9/10
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Very impressed with the information on the website. We had never purchased velux blinds before so knew nothing about them but the website took us through every step clearly and easily - very impressed. Thank you to the team who put this together they have thought it through very well.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.