Thank you for your feedback. We’re sorry to hear that the delivery and communication did not meet your expectations.
We appreciate you taking the time to share your experience and apologise for the inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery and communication did not meet your expectations. We appreciate you taking the time to share your experience and apologise for the inconvenience caused.