I had troubles with my delivery, emailed customer support, and still have not even received a response
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the concerns you had regarding your delivery and the lack of communication you experienced.
Having reviewed your case, we can confirm that a member of our Customer Service team has since been in contact with you to discuss the status of your order. During that conversation, it was confirmed that the goods have now been delivered in full.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the concerns you had regarding your delivery and the lack of communication you experienced. Having reviewed your case, we can confirm that a member of our Customer Service team has since been in contact with you to discuss the status of your order. During that conversation, it was confirmed that the goods have now been delivered in full.