I ordered 2 blinds (both the same) but only one was delivered on the specified day. The delivery driver was a little unhelpful when I asked him to double check the order. I rang customer service and the 2nd blind was delivered the next day and left in a safe place. I had no updates from the delivery company other than the day the order was to be delivered - most companies now give a day then a rough time slot or call when they are on the way. The lack of updates coupled with the blinds not arriving together & an surly delivery driver was somewhat irritating. However the blinds are now fitted and in situ.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery experience did not meet your expectations. We also appreciate your comments regarding the delivery communication and service. Clear tracking information and delivery updates are important, and we understand how the lack of these, combined with the split delivery, added to your frustration. We’re pleased to hear that the second blind was delivered and that both blinds are now fitted and in place.