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Linda M
10/10
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It was an excellent service, delivered before the estimated date. Good quality blinds, perfect fit. Thank you.
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Philip D
3/10
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You sent a delivery note before the product was delivery. I had the builder hunting around everywhere including disturbing all the neighbours to find the blind. Then you sent a customer satisfaction survey, yet on ringing customer services you haven't delivered the blind yet and apparently this sometimes happens! It shouldn't. Lets hope the blind does get delivered soon.
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Mark B
5/10
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Ordering and payment were simple, ordered on the 6th June and expected delivery it on the 20th.Luckily we are not in a rush but 2 weeks is is far from the best.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear the delivery time didn’t meet your expectations. We always strive to dispatch orders as quickly as possible, but some items may have longer lead times due to availability. The estimated delivery time is displayed on the basket page during checkout.
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Pauline C
10/10
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Easy to choose the blind delivery within two days and easy to fit. Start to finish four days very impressed.
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Alastair W
4/10
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I specifically ordered the blinds to be delivered tomorrow both on your website and via parcelforce website after they ignored my request and lgave a date when I knew I would be away. I’ve come home to a message from parcelforce and a postcard telling me to pick up from my local post office which isn’t terribly local. What is the point in asking me for a date if you are going to ignore it? If I’d known I would’ve delayed the order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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michael l
5/10
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not been delivered as yet!!
Comment by veluxblindsdirect.co.uk:
We're sorry to hear that you hadn’t received your delivery at the time of the survey. According to our logistics team, the parcel was delivered without delay, and we're pleased to hear that our customer is now happy with the product.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that you didn't receive your parcel on time. The delivery note is sent automatically once the items are dispatched our sincere apologies for any confusion this caused.