Thank you for your feedback. We're sorry to hear about the delay in receiving the complete order.
Having reviewed your case, we can confirm that a member of our customer service team attempted to contact you and left a voicemail message, as well as sending an email.
We identified that one item from your order was delayed, and we sincerely apologise for any inconvenience this delay may have caused.
After checking the latest tracking information, we can confirm that all items from your order have now been successfully delivered.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delay in receiving the complete order. Having reviewed your case, we can confirm that a member of our customer service team attempted to contact you and left a voicemail message, as well as sending an email. We identified that one item from your order was delayed, and we sincerely apologise for any inconvenience this delay may have caused. After checking the latest tracking information, we can confirm that all items from your order have now been successfully delivered.