You said 3-4 days and it took 10 days to get the item
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order took 10 days to arrive when the estimated delivery time was 3-4 days.
At the time of your order, we were experiencing a particularly high volume of orders, which unfortunately impacted some delivery times. While this is not the level of service we aim to provide, we appreciate that this would not have made the delay any less frustrating from your perspective.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order took 10 days to arrive when the estimated delivery time was 3-4 days. At the time of your order, we were experiencing a particularly high volume of orders, which unfortunately impacted some delivery times. While this is not the level of service we aim to provide, we appreciate that this would not have made the delay any less frustrating from your perspective.