Bought KLI 310 to operate the blind, which was a mistake.
So I bought KLI 312 which does work the blind.
Asked to return the unused KLI310 and was told I cannot.
Quite frankly, for about £30 refund you refused I think is very
bad customer relations!
Comment by veluxblindsdirect.co.uk:
I attempted to contact you today and left a voicemail message. I have also sent a follow-up email for your reference.
After reviewing our records, I can confirm that we have only one order on our system for the KLI 312. It appears that the KLI 310 may have been purchased from a different company.
If this is the case, you would need to contact the retailer you purchased the KLI 310 from regarding any return or refund request, as they would be responsible for assisting you with this item.
If you have any questions or believe the above information is incorrect, please do not hesitate to get in touch.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
I attempted to contact you today and left a voicemail message. I have also sent a follow-up email for your reference. After reviewing our records, I can confirm that we have only one order on our system for the KLI 312. It appears that the KLI 310 may have been purchased from a different company. If this is the case, you would need to contact the retailer you purchased the KLI 310 from regarding any return or refund request, as they would be responsible for assisting you with this item. If you have any questions or believe the above information is incorrect, please do not hesitate to get in touch.