Bought KLI 310 to operate the blind, which was a mistake.
So I bought KLI 312 which does work the blind.
Asked to return the unused KLI310 and was told I cannot.
Quite frankly, for about £30 refund you refused I think is very
bad customer relations!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
