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TERRY W
8/10
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I only had one agent who was a rather blunt, I would say just check on the age of the person you're talking to are able to carry out the advice given. Having said that the other agents were excellent.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that most of our agents provided excellent service. We’re sorry, however, that one interaction was not satisfactory. We appreciate you bringing this to our attention and are committed to addressing it internally.
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Steven C
7/10
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I have purchased a solar powered blackout blind together with a remote control wall switch. I was unaware a switch was included in the blind pack, but in my defence the website did not make this clear. I have left the switch in its box unopened and sought return / refund via the on line form; that was 6 days ago and I have yet to receive a substantive response. Other than that I am very pleased with the product and it’s delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you’re pleased with the blind and the delivery. We can confirm that we have since made contact with you and issued a full refund for the wall switch, without requiring the item to be returned. You have also responded to confirm that you were satisfied with the outcome. We appreciate your patience while this was being reviewed and processed, and we are pleased that the matter has now been resolved to your satisfaction.
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John S
9/10
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Will use again as I need a service pack, for a endow I purchased over 15 years ago,
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FIONA F
10/10
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More words with the drawings to help with installation or a link to a useful You Tube video please
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Val R
7/10
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I have written to say the wrong size blind was sent, but I have heard nothing, and this has really affected my experience. The website was good , easy to understand, order and pay. Unfortunately the returns and replacement service has been poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret that your experience with the return service was not a positive one. Our Customer Service team did call and leave a voicemail for you today confirming the return is in hand and you should receive an email later on today from the team confirming a collection date.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m sorry to hear that your return has felt slow and that you haven’t received any updates. I’ve located your return request and I’d like to apologise for the delay in getting back to you. Our team is currently reviewing it and will be in touch by close of play tomorrow at the latest with your return reference and confirmation of your collection date. Thank you for your patience while we get this resolved.