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Clive E
7/10
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Your ordering instructions did not point out I might need to order another kit, the wiring kit ZOZ243, which was required for the installation. This caused an additional 10 day delay for it to be delivered. However once I had all necessary parts the installation went well and the product is good.
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Rebecca H
10/10
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We have ordered a few Velux blinds over the years. They are always good quality and are delivered quickly.
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Julie C
9/10
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A screwdriver would have been useful as we had to go out and buy the right size when we had lready started the installation.
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Gordon N
8/10
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The price of the additional small plastic brackets (which were essential in order to fit the blind) was extortionate given that the price of the blind itself was already very high Removing the red plastic retaining clips was not easy
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the cost of the additional brackets and found the retaining clips difficult to remove during installation. We appreciate your comments regarding both the pricing and installation experience, and your feedback has been shared with the relevant teams for review. If you experience any difficulties during installation in the future, our customer service team will be happy to provide guidance.
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Alan S
9/10
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Had an issue with one of four deliverables.. slight dent on the packaging had transferred to a small dent on the actual blinded .. replaced with no issues
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the need for the ZOZ 243 wiring kit was not made clear during the ordering process and that this resulted in an additional delay while waiting for the required part to arrive. We're pleased to hear that once all the necessary parts were available, the installation went smoothly and that you're happy with the finished product.