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Philippa F
9/10
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Pleased at the way the blind fitted easily into the window. It was a simple job to fit.
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Paul W
10/10
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First class product and service. Easy to identify and order precisely the correct product from the window coding system. The product quality exceeded my expectations. Given the quality the price is excellent.
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Allen M
5/10
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Very poor delivery tracking information. Have been given no expected delivery date. Should be given choice of delivery company.
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Alan B
10/10
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Very quick service with no issues, product went wrong after a year, exchange unit sent out same week
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Samantha C
0/10
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Would never order from velux again, no response to my email sent several days ago regarding poor service from ordering to delivery
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Richard S
0/10
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The package was delivered to the wrong address - the photo provided was not of my door. I found the door down the street it was delivered to (using the photo) but the occupiers of that address seem to be away so I can’t get my package. The delivery organisation responded to my written complaint with a commitment to get back to me in 24 hours. They did not. Still no package.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that you did not receive your product on time. Our customer service team has investigated the issue and placed a replacement order with the correct address for our customer, which should be delivered soon.
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Caroline D
1/10
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I ordered 2 sun blinds and expected the correct blinds to be delivered. There was something missing and my fitter had to call you to get instructions and to order some extra parts. This means that I have to pay my fitter for the time he wasted and pay more for the parts and then pay him again when the parts arrive. I am extremely unhappy and cross and out of pocket.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that the experience was not entirely smooth. The customer service team responded within the advertised response time. Should there be any further questions, please don’t hesitate to get in touch.