I think it's a bit naughty charging over £8 for two tiny bits of plastic and a couple of screws without which the blind could not be installed - and then you omitted to include them in the original delivery!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the cost of the additional brackets and that they were not included with your original delivery. We understand how frustrating this would have been, particularly when the brackets were essential to completing the installation of your blind.
We appreciate your comments regarding both the pricing and fulfilment of these items, and your feedback has been shared with the relevant teams for review.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the cost of the additional brackets and that they were not included with your original delivery. We understand how frustrating this would have been, particularly when the brackets were essential to completing the installation of your blind. We appreciate your comments regarding both the pricing and fulfilment of these items, and your feedback has been shared with the relevant teams for review.