Part of my order was missing. I tried to call Velux. I was told that you were too busy to answer calls that day so I should use the website instead. From the website I emailed your customer services. I received an automated reply to say that you were busy & would try to read my email in 72 hours & that I should try to call you instead. 3 days later I have had no contact from you (other than this survey) & there is no sign of the missing part of my order.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me today. Please accept my sincere apologies once again for our delayed response and for the inconvenience caused by the replacement part not arriving as expected. As discussed, I have arranged for another replacement part to be dispatched and sent to you as soon as possible.