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Michael P
8/10
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The electric blind makes a scraping noise when operating and has a slight ripple in the fabric.
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John S
8/10
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Very impressed with the Rolls Royce service, however slightly dissatisfied that both blinds are not performing the same way. Probably stay with you; perfection is hard to achieve. I do enjoy your aftercare.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you've been impressed with the service and aftercare you've received. It's also great to know that you're pleased enough with the overall experience to continue choosing us. That said, we're sorry to learn that your two blinds are not performing consistently. We understand that when purchasing the same product, you would expect both blinds to operate in exactly the same way. If you've not already done so, please don't hesitate to contact our customer service team, who will be happy to look into this for you.
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Roger K
10/10
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I think the price of the small plastic tabs required for fixing is very high - £8.40 for a 2p bit of plastic. Can you not put a range of them in the box and charge an extra £2.00 for the blind? Also, the fittings instructions using drawings only are not too clear. Thanks. Happy with product though.
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Andrew P
9/10
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Whist it was easy to install and use it was only easy once you worked out how to install it. The instructions and pictures were very confusing and it took some time to work it all out. Once you worked it out then it was easy.
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Hazel A
7/10
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Email response time!! Took a week to reply to one email, which didn’t answer my question, more had to ask more questions to be able to to answer. Ended up ringing customer service and waiting in queue for 20mins. But because my query involved going up to my skylights in the roof - would have been more practical to have not been in a call
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nicola a
0/10
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Still waiting for samples which has delayed ordering window - hopeless
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday and for confirming that you have now received your samples. I am sorry that they were delayed. We would normally expect samples to be delivered within 2-3 working days. As samples are sent via Royal Mail as a standard letter, it appears there may have been a delay within their postal network. I apologise for any inconvenience this may have caused and appreciate your patience. I hope the samples are helpful, and if there is anything further we can assist you with, please do not hesitate to get in touch.
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Gary S
10/10
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Very well designed blind. Easy to install and looks great. Glad I purchased it from you and not from a competitor as I doubt t gf e quality would have been as good.
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Andre B
10/10
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What a great, well-designed product. Retrofitting blinds was straightforward. The solar-powered motor and wireless remote make for trouble-free installation. The blinds operate quietly and smoothly. The ability to synchronise up to five blinds to one remote controller is excellent.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your electric blind is making a scraping noise during operation and that you've noticed a slight ripple in the fabric. If you have not already done so, we would encourage you to contact our Customer Service team, who will be happy to review the issue.