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Geoff G . Allwright
2/10
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Velux let down by delivery. I still haven’t received my blinds! A mised first attempt of delivery has led to a farce of mis communication between the post office, parcel force & the online parcel force website. Emails incorrectly telling me to collect from post office, when the parcel was being held else where. 5 trips to the post office, still no parcel.
A blind purchased some years ago had a ratchet type device instead of the side strings. I prefer the original device which was easier to fit and I wondered why you had changed it.
Has not been an easy install - still trying to adjust and not confident that it will be fully functional on one window - the other was OK BUT this product DOES NOT work on high windows where you have to use a pole to operate. Wish I\'d known that before purchasing as wouldn\'t have bothered.
The whole process was made so easy for us to replace our blind. I was very nervous about how difficult it would be to get a replacement and whether I could do it at all.
Rang to check size of blind and customer support answered my query promptly. Easy to follow instructions to fix the blind and pleased that it cuts out all light when the blind is down.