|
Simon R
8/10
|
I entered the exact product code for a blind for my window and ordered & paid for all the recommended items to fit it, however when fitting it I found that I had a leftover package (your top mounting brackets with the bar code 941400 on the package) which was not required as my window already had the correct fittings as standard. Also I had to de-burr both side aluminium guides for the blind where they had been cut at 45 degrees, to ensure they would slide up the wooden window frame without shaving the wood and to ensure a good fit with the top horizontal bar of the blind.
|
Ross B
10/10
|
Extremely helpful technical support, although I did have to wait a long time to be put through, and it was hard to find a number I could call.
|
Paul M
1/10
|
Delivery was shocking three identical blind's ordered together delivered on three different days and third one was damaged and missing parts. Ever is a joke not what I expected from a company su h as yours
|
Alain F
0/10
|
No sensible help for setting up... needs to be an easy to find phone number to speak to a human being!!
|
David F
9/10
|
2 of the side pieces were assembled badly. I had to use a hammer to correct the location of the gear track.
|
Wesley C
5/10
|
Blinds were left on the doorstep, in full view of passing pedestrians. No outer packaging and the boxes were damaged; The plastic straps used to join two boxes together had cut into them. One blind has visible paint damage. Photo available on request. All told, this was a very poor delivery experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the setup process difficult and were unable to get the support you needed when you needed it. Having reviewed your case, we can confirm that a member of our team attempted to call you but was unfortunately unable to reach you. If you would still like assistance, our technical support team is available to provide direct telephone support on 01592 778225 during our opening hours: Monday to Thursday, 8:00am to 4:30pm, and Friday, 8:00am to 12:00pm. Please don't hesitate to contact our team, who will be happy to help you with the setup and answer any questions you may have.