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Phil S
4/10
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Some of the worst installation instructions I have ever seen. Stop trying to save money on translation and put together some proper directions. The diagrams look nothing like the roof lights.
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Marilyn S
10/10
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So easy just send the code on your VELUX window. Pick what you like ordered on a Sunday night blind was delivered Wednesday morning so quick
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Karen N
10/10
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Easy to order with confidence. Excellent product. Installation instructions somewhat confusing. Definitely recommend the product. Quality as always!
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Stephen B
10/10
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There was a last minute issue when the installer realised that the incorrect roof flashing kits had been supplied by yourselves. I was clear from the onset that the roof was slate, but apparently the flashing kits received were not for slate. Thankfully the installer managed, after a 7 hour round trip, to locate fittings for a slate roof the day prior to the installation. I had already rented staging boards to provide access to the windows so a delay in installation would have ended up costing me more for rental charges.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the installation instructions difficult to follow and that the diagrams did not closely resemble your roof windows. Clear and accurate installation instructions are extremely important, and we appreciate your comments regarding both the diagrams and the overall guidance provided. Your feedback has been shared with the relevant team for review. If you have not already done so, we would recommend contacting our Customer Service team. They will be happy to provide additional installation guidance.