The blind took a very long time to arrive & when it did the item was damaged, I assume in transit.
Still waiting for a replacement!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your blind took longer than expected to arrive and that it was damaged when it was delivered.
We understand how frustrating it is to experience a delay, only to then require a replacement and face further waiting. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your blind took longer than expected to arrive and that it was damaged when it was delivered. We understand how frustrating it is to experience a delay, only to then require a replacement and face further waiting. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.