The whole process of buying the blinds I required was straightforward and simple. They arrived earlier than stated. Were easy to install. Everything well.
It would be better if you could offer a repair service to re-string your blinds. this is the second replacement blind I have had to buy just because of a broken string. This is very wasteful as the rest of the blind and surround is perfect but now goes in the bin.
I\'m a compdent diy\'er & have completed many jobs with many different products & I have to say your product stands out as the best packaged, easiest understood instructions & quality product. You even sent a screwdriver for installation. I don\'t often write reviews but felt I must with my experience with velux. 5* keep the great work etethic up
The small screws have a non-standard head - neither slot nor cross-head. I did eventually find that I have a screwdriver bit that works, but that was very unsatisfactory. The need to remove the plastic pieces near the top corners that were used by my previous blind (a spring roller blind) was not explained, but luckily I had ordered the extra parts to receive the new blind. It was not nearly so easy to fit as the various ones I have had from Velux before.