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Martin E
0/10
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We relied on your assurance that the blind we wanted to purchase would be fully compatible with our Velux window. It was wholly incompatible. Very disappointing. You have offered a refund of the cost but we have been left with losses from wasted installation costs and the problem of sourcing a suitable alternative blind.
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David S
9/10
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Very impressed with the quality of the blackout blind and the ease of installation. Minor problem is the difficulty in ensuring perfect alignment of the angled edges. Need another ‘click’ if possible.
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Carol R
0/10
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The website describes the venetian blinds for roof windows as being "easy to install;" "just click in." THEY ARE NOT EASY TO INSTALL. And the instructions provided are useless because they do not show clearly the correct orientation of the blinds to the window. You would do better to encourage customers to buy from a certified installer rather than try to do it themselves.
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John P
10/10
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I found the staff very helpful and knowledgeable. Their advice for my minor problems were dealt with promptly.
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Adrian H
8/10
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Well packaged, quality product
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're happy to hear that the product met your expectations in both quality and packaging.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the installation instructions did not meet your expectations. Your feedback is important to us, and we're continually working to improve our service.