Ordered 5 different blinds. These were delivered in 3 different deliveries. We were told that there would be a delay in the delivery and as we were moving house we provided a different address that would only work for two days and contacted customer services with a third address for any deliveries after 5th August. One item came earlier than advised to our old address ( fine ) a second delivery arrived on time at the second address ( great) but the third delivery also went to the second address when it should have gone to the third address ! All this has been a lot of trouble as when we placed the order it was advised as being avaliable before we moved. Now we have a four hour return journey to make to collect the third package from a very elderly couple who shouldn't have been involved.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear about the difficulties you experienced with your order and delivery arrangements. We appreciate that, despite providing revised delivery instructions, part of the order was still sent to an incorrect address, resulting in significant inconvenience and a lengthy journey to collect the package. We sincerely apologize for the disruption this caused. Your feedback will be shared with the relevant teams as we continue to improve our delivery processes.