Excellent service coupled with a great product-every thing was way and the installation instructions were great too.
I particularly liked the way the label, even on an older unit, was still relevant & made it very easy to get the perfect part. It was precise and easy to fit
Replacing pre-2005 blinds with new blackout blinds entailed replacing the bracket (easy) but also removing the timber runners which were nailed on either side of the frame. Took a while to work that out but once done, installation was easy.
This was different to previous one I have replaced elsewhere. Vital you put in new brackets as I initially left in the old ones and the blind performance was substandard. I would make it clearer on your website how important this is.
I wanted a roller blind for my old velux roof window and was not sure if I had chosen the correct product code online so I phoned customer services and they were very helpful and confirmed I had the correct one.
Clearer instructions for a novice like myself. Also the blind already in was not a Velux so all the fitments needed changed. Ok if your a joiner. Once we worked it out OK but did use the Internet for help.