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David H
10/10
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Superb quality product, instructions make installation simple, website video to assist should problems occur. Velux are definitely leaders in this market.
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Edward. P
4/10
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We have a very efficient company trying to get our choice of velux blinds to update our present windows. He has been given conflicting advice and an unhelpful contact. Apparently you are unable to match the colour we are keen on ...RAL v normal range for some reason you would not supply Marsh green! All in all very unhelpful and not what one would expect from a customer orientated company.
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Roger N
7/10
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The only thing that reduced your scores was the struggle I had to find and order what I wanted. The webshop seemed determined that I was not going to order the service kit I wanted. Apart from that everything else worked perfectly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear about the difficulty you had finding and ordering the service kit, that is definitely not the experience we aim to provide. Your feedback is important to us, and we are continually working to improve our service. If you ever need assistance in the future, please don’t hesitate to reach out!
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declan b
4/10
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Blind material I think is sub standard to the original we were replacing, difficulty installing it resulted in pin prick holes in the blind material
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Dorothy M
8/10
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Although you can scan codes and there are pictures for my husband who is not good with IT he found it frustrating and not easy to use
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.
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Chris C
10/10
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Delivery eas much earlier than expected which was great. Good communication throughout
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Joe G
8/10
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Firstly, your courier is terrible. They simply left my expensive Velix blind package at the front door in the rain without ringing the doorbell. The corner of the packaging was badly damaged (looked like it had been thrown about) which meant one of the side guide rails was distorted. Thankfull I was able to gently coax it back straight again or else the blind would have been useless. Someone of lesser ability would have been left with an expensive and useless set of parts. Secondly, why have you started charging for £6 for 2 injection moulded plastic brackets which cost a fraction of a pence to make? These used to be included with each blind and are essential, NOT an optional extra. Come on Velux, either charge a LOT less for these or include them in the pack. I know that these are CHEAP to make so felt very agrieved to have to spend £6 for them. Imagine if you got asked to pay £6 for 2 Lego blocks, you would feel you had been ripped off and there is a lot more technical features in a Lego block. You have a good product system and the blinds work well but please use a better courier service and quit ripping off your customers by selling them overpriced pieces of injection moulded plastic.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delivery issues and the condition in which your package arrived. That’s not the standard we aim for, and we appreciate you bringing it to our attention. Your input is valuable and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience when trying to find the right colour of blinds for your VELUX windows. I hope the additional information we’ve discussed has helped clarify the options available in terms of colours and operation methods suitable for your window size. If there's anything further we can assist with, please don’t hesitate to reach out.