Some of the fixings are missing, I emailed you asking you to send some but haven’t received a reply, considering the cost of the blind it’s not acceptable that there are bits missing and I would appreciate a response
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept our sincere apologies that the replacement fixings have not yet been delivered and that you have not received a response to your email. We appreciate your frustration, particularly given the cost of the blind.
We have now processed the replacement, which is due to be delivered on 25/08. We are currently experiencing a very busy period, but we appreciate that this should not have affected the level of service you received. We apologise again for the inconvenience and delay.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept our sincere apologies that the replacement fixings have not yet been delivered and that you have not received a response to your email. We appreciate your frustration, particularly given the cost of the blind. We have now processed the replacement, which is due to be delivered on 25/08. We are currently experiencing a very busy period, but we appreciate that this should not have affected the level of service you received. We apologise again for the inconvenience and delay.