Discounts open to everyone, very misleading saying you have a sale on, but not open to all customers. Even though I brought through the website, not valid for me, very poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you were disappointed with the promotion and felt the discount terms were unclear.
We understand how frustrating it can be to see a sale advertised and then find that it does not apply to your particular purchase. We always aim to make our promotional offers and eligibility criteria as clear as possible, and we appreciate you bringing your concerns to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you were disappointed with the promotion and felt the discount terms were unclear. We understand how frustrating it can be to see a sale advertised and then find that it does not apply to your particular purchase. We always aim to make our promotional offers and eligibility criteria as clear as possible, and we appreciate you bringing your concerns to our attention.