Thank you for your feedback. We're sorry to hear that your samples did not arrive as expected and understand how disappointing this must have been.
Having reviewed your case, we can confirm that our customer service team has investigated the issue and arranged for the samples to be sent again. They are expected to arrive with you at the beginning of the week.
We sincerely apologise for the delay and any inconvenience this has caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your samples did not arrive as expected and understand how disappointing this must have been. Having reviewed your case, we can confirm that our customer service team has investigated the issue and arranged for the samples to be sent again. They are expected to arrive with you at the beginning of the week. We sincerely apologise for the delay and any inconvenience this has caused.