Outstanding quality products but keep a tight grip on costs.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the quality of our products.
We also appreciate your comments regarding pricing. We understand the importance of offering great value alongside quality, and we continuously review our products and services to ensure we deliver the best possible experience for our customers.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the quality of our products. We also appreciate your comments regarding pricing. We understand the importance of offering great value alongside quality, and we continuously review our products and services to ensure we deliver the best possible experience for our customers.