veluxblindsdirect.co.uk Reviews

Consumer Goods

(16195 public reviews)
Rating of  8.2  from 0 - 10

Don’t use a courier that can’t deliver on the day they say they will (Royal Mail)

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.

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The blinds are easy to put up with good instructions. They definitely black the room out in the middle of the day

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Excellent product, easy to find size via product codes and install was easy.

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Although fitting instructions were reasonably clear, we still had to Google for clarification

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Always excellent service over many years - reliable. Good qulaity.

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Excellent customer support agent thank you

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Price particularly those plastic clips which I didn’t actually need but got them just in case. Just include them as they must cost pennies to produce snd you charge £6

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback! We would not include the mounting brackets automatically alongside every blind purchase as they are only required with select product generation, therefore it would not be cost effective or environmentally friendly to include them when on most occasions they are not required. To prevent this we would ask that customers confirm if they already have existing mounting brackets installed onto their roofwindows prior to purchasing or if they are unsure, our customer service is always happy to guide them through the purchasing process!

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The stick to open the velux is rubbish as you can’t pull down and open the velux if you don’t angle the stick at least 45 degrees which is impossible

Comment by veluxblindsdirect.co.uk:

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass das Produkt nicht Ihren Erwartungen entspricht. Ihre Zufriedenheit ist uns wichtig – bitte kontaktieren Sie uns, damit wir gemeinsam eine Lösung finden können.

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