This is the second of our blinds to suffer from the same problem and require replacement. The blind jams halfway when the outer sheath of the cord wears out, bunches, and is inoperable.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that you’ve experienced the same issue with more than one blind.
The problem you’ve described with the cord should not occur during normal use, and we would like to investigate this further for you. Please contact our Customer Service team with your order details, and they will be happy to review your case and discuss possible solutions.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that you’ve experienced the same issue with more than one blind. The problem you’ve described with the cord should not occur during normal use, and we would like to investigate this further for you. Please contact our Customer Service team with your order details, and they will be happy to review your case and discuss possible solutions.