I couldn’t click on the accessory to explain its uses. So I was in the dark as to whether it would work. When it arrived, I now realise I should have bought the pole with the attached hook and another product for the blind. Therefore, both things I ordered are currently useless
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product information on our website was not clear enough to help you choose the correct accessories, and that this has resulted in items that are not suitable for your needs.
Please contact our Customer Service team, who will be happy to review your order and assist you in finding the correct products.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product information on our website was not clear enough to help you choose the correct accessories, and that this has resulted in items that are not suitable for your needs. Please contact our Customer Service team, who will be happy to review your order and assist you in finding the correct products.