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David H
10/10
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Rarely is an item as easy to fit as this one was, I found your Youtube videos very helpful The windows have been up for at least 15 years, great that the parts fitted so well, some firms do not maintain this level of continuity
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ian D
9/10
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The diagrams for the installation were a little confusing and not intuitive and we had to search You Tube for a clarifying video. In addition we did have to obtain a new screwdriver as the head of the screw is torx rather than standard slotted or phillips it would have been good to know in advance But once installed we are very happy with the product.
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Jeremy G
2/10
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Poor description of items on the website. Very expensive. Long unacceptable delivery time. When the item finally arrived it was not what I wanted. I went to a competitive blind supplier, ordered what I wanted at just over half the price. It was delivered in 2 days. The quality was excellent and very easy to fit. I was so pleased that I ordered 2 more for other Velux windows and they also arrived in 2 days and I am absolutely delighted. I have now got over the total waste of money going to Velux direct and consider it a no brainer as to where to go in future and recommend to others.
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Rick H
10/10
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We ordered the heat blinds. Took a bit of time to deliver ( but I understand they are in hight demand with the continuing hot summer!) But we were kept informed and when the product arrived- it was relatively easy to fit
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Penelope C
7/10
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Have installed 4 new Velux windows and blinds, received the gateway direct from Velux online and cannot get it to automatically operate the windows and blinds. No instructions. No help online. Poor effort Velux.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that you have experienced difficulties setting up your gateway. We would encourage you to contact our customer service team. They will be happy to provide guidance and help resolve any issues you are experiencing with your gateway and its operation.
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John S
10/10
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My only issue is the lack of email notification of dispatch or imminent or actual delivery. I accept that there is online tracking which I only accessed out of curiosity quite late in the process. We were unaware of the actual delivery and, again by chance, discovered the package on our doorstep. That said, delivery (from France) was a day or two quicker than anticipated and overall very satisfied.
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Stephen N
8/10
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Because you have so many different types of product, it is difficult to get a clear overall picture of the exact product required. Although by careful reading and cross referencing it can be done. If there was any way to make this overall choice easier it would improve making the right choice sooner.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate that, with a wide range of products and options available, finding the exact solution for your window can sometimes be challenging. We're pleased to hear that you were ultimately able to identify the correct product through careful research, although we understand that a simpler and more intuitive selection process would have improved your experience. Your comments are valuable and will be shared with the relevant teams for consideration. If any customer is unsure which product is best suited to their needs, we would encourage them to contact our customer service team, who are always happy to provide advice and help identify the most suitable solution.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Customer feedback is important to us, and we regret that we were unable to provide the experience you were looking for on this occasion.