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Marc H
10/10
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Came early, but wife hadn't finish decorating. Team effort to put up. Wife read the instruction and myself and son did as we were told. Room now dark!
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Mark W
10/10
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Fabulous that Velux continues to support older products. The new blinds were so easy to fit thanks to the great app!
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Darren W
10/10
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Fantastic product! Easy to install and up and running in about 20mins … this is coming from someone that is normally a DIY Disaster zone
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Thomas M
10/10
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Very professional contact person who was a pleasure to deal with. Then proceeded to order online - straightforward, no fuss
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Sharon P
6/10
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Received no contact whatsoever that the items had arrived, was advised delivery would be 16th so was not in. Over £500 worth of goods were left on the doorstep for the world to see FOR HOURS!!! Packaging is extremely damaged and will need to assess if products are damaged when they’re opened.
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Cath L
7/10
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The blinds arrived in open packaging and just left on doorstep. The two small adapters were sent out separately to the blinds and each other. So two large boxes arrived each with a padded envelope each containing a small box with an adapter in each!!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Khadija A
7/10
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The product description could be clearer. The blinds I ordered didn't specify if they came with mounting brackets, so I had to order mounting brackets from the website with the blinds. I now have mounting brackets that I'll never need but can't throw out. It’s not the worst problem to have and I did get a refund but it feels like such a waste. Other than that, the delivery was great and the blinds were easy to install and good quality.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're glad to hear that the delivery was smooth and that you're happy with the quality. We’re sorry for the confusion around the product description and the extra mounting brackets. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. If you discover any damage to the products, please contact our customer service team — we’ll do our best to resolve it quickly.