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Alison T
10/10
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There was confusion and panic from me regarding the word ‘replacement’ on my order confirmation. I did not want a replacement blind but one that had the frame etc. I placed my order on a Saturday so there was no one to speak to until Monday morning when I spoke to an adviser who reassured me I had ordered the correct blind, but the word ‘replacement’ was to do with the amended code (from GGL2 to Mxxx or something similar) rather than a blind with no frame. The adviser was very friendly and helpful. Naturally I did not want to receive the incorrect blind and have the hassle of returning it had it been incorrect. So could I suggest that this confusion on the order confirmation on the use of the word ‘replacement’ is cleared up to avoid other customers experiencing a similar problem.
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Mark J
6/10
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Communications were not great. I’m arranging a return which is scheduled for today - hope it works out.
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Anthony G
2/10
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You sent me this questionnaire when I still haven't got my blinds so can't answer half the questions. I ordered them on the 20th Nov & as of yet not received them. After alot of searching on my order page I managed to find a tracking address but they only say maybe delivered today, so still not sure if they are arriving today or not. I was informed that my order was despatched on the 26th Nov, it is now the 4th Dec.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry that you did not receive the product at the time of the survey. For these particular blinds, our shop indicates an estimated delivery time of 8–9 working days before the order is placed. I’m glad we were able to confirm that your blinds were delivered on 04.12.2025, which was the expected date shown on your order confirmation, and that you are happy with the product.
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David M
10/10
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Blind excellent (fourth we've bought for attic room), keeps room fully dark and feels warmer - perfect. BUT, delivery poor, left on front step for hours in steady rain, even though clear directions where to leave if no reply and, in any event, we were in. Doesn't detract from quality of product but should be noted.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the communication issues and any inconvenience caused. We hope your return process goes smoothly, and if you need any assistance, please reach out to us directly.