veluxblindsdirect.co.uk Reviews

Consumer Goods

(15233 public reviews)
Rating of  8.7  from 0 - 10

I did have to guess at what I needed in order to have someone put the blind up and use it. Fortunately I ordered the fitting I needed and the attachment to pull it down. I had a local tradesman fit it and he was able to do so very quickly.

Report for abuse
...

I ordered my Velux remote order no. 19183475 Over a week ago. It has been sat in an EVRI depot since last Wednesday 4th June. I have chased EVRI and they have been very unhelpful and slow. Apparently they are now trying to track down my parcels location in the depot, currently without any success. I phoned Velux a couple of days ago but have heard nothing. Please do not use EVRI for delivrothey are completely useless. I would appreciate a reply and my remote that I ordered. My email address is andy_penn@icloud.com

Comment by veluxblindsdirect.co.uk:

We apologize for the delay in receiving your product. Our customer service team has thoroughly investigated the issue and has promptly placed a replacement order for you, which is scheduled for delivery soon. We sincerely apologize for any inconvenience this may have caused.

Report for abuse
...

This is hurtling towards a 1-star review across the board. Velux is an established brand and I've installed many of their products but everything about my last order was a disaster. I ordered the solar electric blind kit and it was a mess - it was late, the cords were knotted, wrapped around other components, stuffed in a box with no hope of following the slightly-shit instructions that absolutely don't illustrate how the product fits together. It does so jankily. At head-height as per the videos it's possibly a better experience, but my windows are 3.5 metres in the air and getting the exact angle on both sides is a frikkin nightmare. I got the unit slotted together ahead of time to practice, then followed the instructions to the letter, not that they're comprehensive. It didn't work. took it down, examined the unit and found numerous faults with quality control - plastic and clips misaligned. Basic errors that suggest the spiral of decline has begun. Corrected the manufacturing faults and it failed again - starting to worry about the torx heads and wood integrity at this point. Attempt 3 saw me simulating the process at ground level, where it worked. clip it all back into place on the window and we see another failure. The blinds go down. Not back up again though. I have no idea where to start with the diagnosis of this failure - was it the badly packaged cords? Can it work without cords that don't seem to have a role? I don't really have time for this sh*t. I don't want to become an expert in the field of someone else's poorly designed and executed product. This amateur nonsense cost £250 at least per window. Extremely unimpressive.

Report for abuse
...

Report for abuse
...

I found it tricky to really estimate the light coming through on the translucent blinds but that's the trouble with computers and the sample sent was rather paler tonally thank I expected to see. The only thing to do is actually buy them and hope they are ok. I suspect at night when dark outside there will appear a greater depth of colour.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback! We are sorry to hear, that there were problems regarding the translucency of the blind. For further assistance, please don't hesitate to reach out to our customer service team. They'll be more than happy to provide you with detailed information about the product and offer the best support for your inquiry

Report for abuse
...

Report for abuse
...

Report for abuse
...

You have used Evri.. Every time a parcel is delivered by Evri it's always delayed.. Absolutely useless.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.

Report for abuse
...

Report for abuse
...

Report for abuse
...
Previous Next
Page 8 of 1524