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Nicholas W
8/10
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Easy to find what I was after (Telescopic pole control for VELUX roof windows), expensive for what it is but necessary for us. Delivered promptly with good communication from Velux and the delivery company.
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Mark H
10/10
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Evri failed to deliver on the due date and I wasted an entire day waiting for a delivery that didn't arrive.
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Robert B
0/10
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The package was left on the road outside my house. I am away so for all I know it is stolen
Comment by veluxblindsdirect.co.uk:
I am sorry to see that your blind was not delivered to an appropriate location. However, I am glad to hear that you ended up receiving the blind as intended. As per our previous telephone call, we discussed the delivery and agreed I would send the POD for your perusal. Additionally, we clarified that blind that you had ordered was the incorrect size. I am very pleased that we managed to navigate the VELUX Blinds website together in order to find the returns forms and also the correct blind that you required. I hope your new VELUX blind will make a great addition to your cinema room.
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Dawn H
10/10
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Wanted to replace a broken 20-year old black-out blind. Couldn't find how to do it online. One quick phone call with Customer Service showed me the way. Many thanks.
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Anthony B
10/10
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So easy to identify and order correct blind and although I was wary about installation it proved to be so easy . Also it is genuinely a blackout blind. A smashing product.
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Brooke D
8/10
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No problem with the product itself but the illustration-only instructions Required a bit of a fathoming! It would be useful maybe to have instructions how to remove the old blind (this was my need) as well
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear the product itself met your expectations, and we appreciate your comments regarding the instructions. We understand that installation can be clearer with additional guidance, and your suggestion to include steps for removing an existing blind is very helpful. Your feedback is important to us, and we're continually working to improve our user instructions. If you need any further support, please don’t hesitate to reach out.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you were able to find the telescopic pole control you needed and that your order arrived promptly with clear communication from both VELUX and the delivery partner.