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Russell V
10/10
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Roller blinds are very easy to install and fit snuggly into position. I have had a previous purchase in situ for several years and it still operates perfectly. Blackout blinds really do block the light. No gaps around the edges. Dual blackout and translucent blind is very clever and also works brilliantly. Very impressed. Special offer made the blinds price competitive with "unbranded" competition. Highly recommended.
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TERRY W
8/10
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I only had one agent who was a rather blunt, I would say just check on the age of the person you're talking to are able to carry out the advice given. Having said that the other agents were excellent.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that most of our agents provided excellent service. We’re sorry, however, that one interaction was not satisfactory. We appreciate you bringing this to our attention and are committed to addressing it internally.
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Steven C
7/10
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I have purchased a solar powered blackout blind together with a remote control wall switch. I was unaware a switch was included in the blind pack, but in my defence the website did not make this clear. I have left the switch in its box unopened and sought return / refund via the on line form; that was 6 days ago and I have yet to receive a substantive response. Other than that I am very pleased with the product and it’s delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you’re pleased with the blind and the delivery. We can confirm that we have since made contact with you and issued a full refund for the wall switch, without requiring the item to be returned. You have also responded to confirm that you were satisfied with the outcome. We appreciate your patience while this was being reviewed and processed, and we are pleased that the matter has now been resolved to your satisfaction.
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John S
9/10
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Will use again as I need a service pack, for a endow I purchased over 15 years ago,
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m sorry to hear that your return has felt slow and that you haven’t received any updates. I’ve located your return request and I’d like to apologise for the delay in getting back to you. Our team is currently reviewing it and will be in touch by close of play tomorrow at the latest with your return reference and confirmation of your collection date. Thank you for your patience while we get this resolved.