|
Michael H
8/10
|
Would like a section that was just a listing of productive questionnaire format but not browseable
|
Lynn M
10/10
|
The items arrived in very good time, ahead of the heatwave so this helped us immensely. The items are well packaged and easy to install, we had 4 blinds to put up and they were up in no time. Finding out which blind to get was very easy and they fit perfectly.
|
Alison T
9/10
|
Good service , replacing velux blinds we previously purchased over eight years ago , would recommend
|
Elizabeth D
8/10
|
Installation was actually straight forward. Lovely snug fitting blinds up just in time for heat wave to keep the heat out
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that the installation process was straightforward and that your new blinds fit perfectly. It's especially great to know they were installed just in time to help keep your home cooler during the heat wave.
|
William C
10/10
|
I used the online video for installation which was excellent. The written instructions are not clear.
|
Claire J
10/10
|
This was a replacement blind for one that had lasted 20 years, with daily use. Fingers crossed for this one!
|
Sarah C
10/10
|
We were not impressed with the courier who delivered. Didn’t knock - there was somebody in but threw them all over a 5 foot gate.
|
Graciela M
7/10
|
I have been trying to order a new window and new blinds but the overall process has been incredibly slow and I am still waiting to get confirmation from the installers so I can place the final order. Additionally, customer service hours are very limited which makes it hard for me to get in touch with someone and speed things up.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your feedback regarding our customer service availability. We recognize that limited contact hours can make it difficult to get timely updates and support, and we understand the inconvenience this has caused. Your comments have been shared with the relevant teams as we continuously work to improve both our communication and the overall customer experience.
|
Alec M
5/10
|
Only one of the four units I ordered was delivered, despite the tracking indicating all four had been delivered. The driver indicated he knew nothing about the missing three units. I tried your customer support by email (on 23rd June), sending pictures of the evidence, with ticket automated reply indicating "within 72 hours", yet I have heard nothing after that time has elapsed. I am currently minus 3 blinds and down by £900, with no response from what is supposed to be a premium brand. Not a great impression so far. The actual product itself, based on the single unit have received so far, is very good. Hopefully the issue will be rapidly remedied next week, with expedited delivery!
Comment by veluxblindsdirect.co.uk:
We appreciate your suggestion regarding a dedicated questionnaire-style section that would allow customers to view products in a more guided, structured format rather than through traditional browsing. We're always looking for ways to improve the user experience, and feedback like yours helps us better understand how different customers prefer to search for and compare products. Thank you for your valuable input and for helping us improve our services.