Rang to check size of blind and customer support answered my query promptly. Easy to follow instructions to fix the blind and pleased that it cuts out all light when the blind is down.
the order was due to be delivered on Thursday after we ordered and it arrived on Friday. I sat in all day on Thursday from 8am to 6pm. No communication. Your service advisor said she\'s refund the delivery fee which was over £30, still not received it!
It would have been nice if the QR code on my window took me to the correct size of blind I needed instead of just taking me to the Velux website, where I had to enter the product code. But that’s just a small criticism, overall very happy with the whole process.
The DBL blind is not a good fit despite being the one your site recommended. It seems to me that the DBL is actually a much inferior blind than the DKL which I was replacing and and your site should be honest in that, and why doesn\'t it fit securely at the top whereas the previous DKL did?!
I emailed you on 7th April having received and installed a blackout blind with which I was dissatisfied and I have had no reply. I will need to replace this blind which does not cut out the light sufficiently. Can you help?
Smart blinds, fit really well. Installation easy once instructions totally understood
Blind fits exactly to the window and it’s movement is very secure. I bought a blackout blind and it fab. I will be buying more as I decorate each room that needs one.