Only one of the four units I ordered was delivered, despite the tracking indicating all four had been delivered. The driver indicated he knew nothing about the missing three units. I tried your customer support by email (on 23rd June), sending pictures of the evidence, with ticket automated reply indicating "within 72 hours", yet I have heard nothing after that time has elapsed. I am currently minus 3 blinds and down by £900, with no response from what is supposed to be a premium brand. Not a great impression so far. The actual product itself, based on the single unit have received so far, is very good. Hopefully the issue will be rapidly remedied next week, with expedited delivery!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your delivery and the delay in receiving a response from our Customer Service team. Please accept our sincere apologies for the inconvenience caused. We can confirm that, following correspondence with our Customer Service team, a replacement order has been arranged for the missing blinds. We’re pleased to hear that you are happy with the quality of the blind you have received and hope the replacements will arrive promptly and meet your expectations. Should you have any further questions, please do not hesitate to get in touch with us.