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Stephen N
8/10
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Because you have so many different types of product, it is difficult to get a clear overall picture of the exact product required. Although by careful reading and cross referencing it can be done. If there was any way to make this overall choice easier it would improve making the right choice sooner.
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Julian T
8/10
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The delivery driver gave our consignment to somebody that wasn't named at an address over a mile away. Thankfully the owner of that address brought them to us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. While we're grateful that the resident kindly ensured the package reached you, we appreciate that this situation should not have occurred. Thank you for bringing this to our attention. Your feedback will be shared with the relevant teams as we continue to review and improve our delivery experience.
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Erica C
5/10
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I am so frustrated!! I have tried and tried to speak to someone about the problems I’m experiencing with the app and climate control thing. I waited for nearly 20 mins before the phone went dead yesterday! I would certainly not recommend your customer service!
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Martin A
10/10
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Have dealt with Velux for many years and have always been very happy with the service . This time was no exception but the process appeared to be a bit more convoluted than in the past - more satisfactory than 'slick'.
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John W
4/10
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I find it hard to understand how you can send an order in two separate deliveries when both items are required to fit the blinds ,ie still waiting for the fixing brackets which the blind is waiting for ,having just fitted blinds to Roto roof windows your instructions (not yet installed for above reason) seem overly complicated on first impression .I cannot comment yet on product performance as not yet fitted or in use
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate that, with a wide range of products and options available, finding the exact solution for your window can sometimes be challenging. We're pleased to hear that you were ultimately able to identify the correct product through careful research, although we understand that a simpler and more intuitive selection process would have improved your experience. Your comments are valuable and will be shared with the relevant teams for consideration. If any customer is unsure which product is best suited to their needs, we would encourage them to contact our customer service team, who are always happy to provide advice and help identify the most suitable solution.