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Paul D
8/10
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Good quality products and lots of choice. Attention to detail with the fitting instructions and method. We replaced our windows after 20 years for a new look and the quality still shows.
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Tom G
0/10
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You told me to expect delivery on Monday 20th October which was fine because we are currently away on holiday and there’s nobody home. You now tell me via tracking that the blinds were delivered today! What is going on?
Comment by veluxblindsdirect.co.uk:
Thank you for your review. I understand that since leaving your feedback, you have been in contact with our customer service team regarding the delivery of your order. We’re pleased to hear that the package was still there and in good condition when you arrived home and again would like to reiterate your apology that the courier left this at your property ahead of the estimated date of delivery. Should you need any further assistance, please don’t hesitate to get in touch.
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Paul M
9/10
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Very happy with the service and product. exactly what I wanted And arrived on time.
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Martin S
10/10
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Delivery was not great. The roller shutter was left by the door. The second package was delivered to the wrong house 500 meters away. There was no way to communicate with the delivery company.
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Barbara H
3/10
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I was not notified of the day the carrier was picking up the return. I did not get a notification that VELUX had received the return. The return process is lengthy and complicated compared to other companies. Would have preferred to send my return back by post. Communication is poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your return experience and recent interaction with our customer service team was not satisfactory. Your comments have been passed on to the relevant team for further review.
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SUZANNE P
7/10
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I am very happy with the delivery service and quality of the product and I would purchase again. My blinds are damaged and are waiting for customer service to respond to my email.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. It’s great to hear that you’ve been happy with the service you’ve received from us so far. I understand you’ve been in contact with our After Sales team. As mentioned, please don’t hesitate to reach out to them again if you experience any further issues or have any concerns.
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Frances M
10/10
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Very pleased with service was given a dali very date very pleased and surprised it arrived early
Comment by veluxblindsdirect.co.uk:
Thank you for your kind review. We are delighted to hear that you are satisfied with the quality and variety of our products. We sincerely appreciate your support and trust in our brand.