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Christopher N
0/10
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The blonds have not arrived….!
Comment by veluxblindsdirect.co.uk:
I am sorry that you experienced this issue, I can see that the carrier confirmed the blinds were lost in transit. We offered a refund or replacement. You chose a replacement and this expected to be delivered on Monday 15.12.2025.
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Graeme N
0/10
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I’m still waiting for the delivery and can’t get in contact with customer care. Terrible service. Crazy that you don’t even know and ask me how you performed. Shambolic!!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide. Understanding that your item had been lost in transit, VELUX offered to process a replacement order however, your preference was to receive a refund. I am pleased to confirm you refund has been issued.
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Donald F
9/10
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Was a bit confused with how to fit the blind as was very different from previous Velux blinds. Also difficult to hold blind in position while securing the blind screws on the unit.
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Mark M
0/10
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Given the very poor customer service that Velux deliver, deep changes need to happen, simply: Make Velux a “customer 1st” business, instead of a “Velux 1st” business.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear that your recent interaction with our customer service team was not satisfactory. We appreciate you bringing this to our attention and are committed to addressing it internally.
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Ian J
9/10
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First order arrived in 3 days. Second order ois estimated at 16 days. It has not yet arrived
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Dean S
8/10
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Delivered to wrong address, I had to go out in the storm and track the house down they were delivered to via the photo left in the tracking app by the postman. Considering they cost around £500 I don’t think this is acceptable
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.
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K R
5/10
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Good design let down by dirty marks on both blinds I received. On both blinds, these marks were about 10cms from the bottom of the blinds and only showed when the blinds were fitted and rolled down. Easy to fit let down by lack of information of what to remove from the original 1980's installation. Four packages for two blinds on one order seems excessive. Good delivery service let down by confusing communications, viz - "one item despacted from Annecy", then a long silence till three messages of "parcel with Evri"
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re truly sorry for the issues you experienced — from the marks on your blinds and unclear installation guidance to the confusing delivery updates. Your feedback is important to us, and we're continually working to improve our service. If you need any assistance with your blinds or the return process, please reach out to our support team.
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George M
8/10
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EVRI are just awful. They delivered the packages separately and delivered one that wasn’t mine. They never ring the doorbell. They are impossible to get hold off . Their chat system is rubbish. I have had lots of problems with them. I now attempt to find out which courier service any company I want to use has. If it’s EVRI I will attempt to avoid.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery experience was not as smooth as expected. Your feedback is important to us, and we’ll pass your comments to EVRI.
Comment by veluxblindsdirect.co.uk:
Thank you for your suggestion. We appreciate your feedback and we’ll review this and work on improving our instructions to make installation easier for our customers.