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Clare W
10/10
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Quite a long lead time (about two/three weeks I think) between order & delivery. Two deliveries (post office & evri) for blinds (post office) and adaptor for pole (evri) which was confusing!
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Tony R
0/10
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I'm still waiting for my item to be delivered, apparently it was received at the Evri distribution center a week ago but still has not been dispatched for delivery. I have tried to contact you by phone but haven't been able to get an answer, I have been kept on hold for more than 15 minutes before giving up.
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James B
6/10
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We got an order confirmation and then no more information before delivery. There was only someone there by luck - the delivery timing really should have been communicated better
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m sorry to hear that you didn’t receive delivery updates after your order confirmation. You should always be kept informed about the status and expected arrival of your delivery, and I understand how frustrating it must have been to only catch it by chance. We’re reviewing this with our delivery partners to ensure communication is more consistent in the future. Your feedback is important to us, and we're continually working to improve our service.
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Gail J
10/10
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A really excellent service and a lovely product. Delivery service was very good indeed. Driver polite and helpful.
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Nicholas W
8/10
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Easy to find what I was after (Telescopic pole control for VELUX roof windows), expensive for what it is but necessary for us. Delivered promptly with good communication from Velux and the delivery company.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you were able to find the telescopic pole control you needed and that your order arrived promptly with clear communication from both VELUX and the delivery partner.
Comment by veluxblindsdirect.co.uk:
I am very sorry to hear about the delay of your telescopic pole. I apologise for the delay in being able to contact us. Our phone lines are incredibly busy which then occurred a wait time of up to 15 mins. I am so sorry that we were unable to assist you at that time. However, during our recent conversation you explained that the pole had been delivered and the pole was in good condition. Hopefully, your tenant will now be able to get the full use out of their VELUX window.