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Richard S
0/10
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The package was delivered to the wrong address - the photo provided was not of my door. I found the door down the street it was delivered to (using the photo) but the occupiers of that address seem to be away so I can’t get my package. The delivery organisation responded to my written complaint with a commitment to get back to me in 24 hours. They did not. Still no package.
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Caroline D
1/10
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I ordered 2 sun blinds and expected the correct blinds to be delivered. There was something missing and my fitter had to call you to get instructions and to order some extra parts. This means that I have to pay my fitter for the time he wasted and pay more for the parts and then pay him again when the parts arrive. I am extremely unhappy and cross and out of pocket.
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Roger F
8/10
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Wron g pacjage came with correct one, just been collected apparently taped together with my blind, should have gone to travis perkins blackburn.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear that the customer received extra parcels. It appears that a collection was arranged with the carrier to retrieve the additional items. We sincerely apologize for any inconvenience this may have caused
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James C
10/10
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We have used Velux for many years, in fact we have 4 in our current house…excellent products!!! This is the first time that we have ordered direct.
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Daniel S
0/10
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1.the web site doesn’t describe the real product that I supposed to order. Blind functions are not as described well on the web site. 2. Had e-mail confirming the dispatch of my order which l had to chase as the primary delivery was not to be made. To be told that no date was confirmed after that. Two days later received and other e-mail saying that the item is on the way with a delivery date which l forwarded to customer service to be told that l will receive a tracking number. No tracking number was send to me and then you have delivered the item 3 days earlier than the delivery date. The driver left it unattended (£280) outside near the door. Good job that it didn’t rain has we was not in to receive the parcel. As the box is not waterproof the blind would have been ruined. Not happy with the service
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the service did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Angela H
3/10
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I received multiple emails regarding delays. No information was provided. I continued receiving these even though I had received a despatch email already. Customer service told me it was delayed and they had no timescale for delivery. Ridiculous. Parcel literally delivered the next day. Customer service and order process was awful. Unacceptable for a company the size of velux. Really unprofessional.
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Pat M
1/10
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Use a different courier If you use Royal Mail you can get Monday to sat delivery . And you won’t get charged if the delivery falls on sat .Not like parcelforce which charges you when you are not in £12.50 for sat £5 for post office delivery £1.50 sorting office delivery There is no incentive to deliver at all when you can get another bite at the cake .Or use another courier with 7 day delivery and track it
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that you did not receive your product on time. Our customer service team has investigated the issue and placed a replacement order with the correct address for our customer, which should be delivered soon.