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Ken B
10/10
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Superb customer care agent who was patient, knowledgeable and, and exceedingly helpful, with advice which instilled confidence in me as a customer with an old VELUX window who could recommend correct replacement blind. Delighted! Thank you.
Slight wave down one side of the blind itself, I assume it’s slightly out of alignment in manufacturing as all other installation measurements are correct.
Overall I was disappointed with how VELUX customer service responded to my query. I received wrong colour items but decided to put up with it. I think the problem is really with how things are presented on the website. I’ve been internet shopping for years but I found this experience difficult and not satisfactory. I hope my blinds last long enough that I can move house before I have to replace anymore!! I hope I never have to buy velux windows or blinds at my next home.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest review. Providing excellent service is our priority, and we apologize for falling short. Please let us know how we can support you going forward.
The blind has exceeded my expectations. It completely shuts out the light. It’s fantastic.
Comment by veluxblindsdirect.co.uk:
The order was received by our customer and is happily installed ! Our customer has expressed his gratitude towards the extra customer service we provided. We are sorry for the inconveniences.