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Mary B
9/10
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We had a satisfaction survey before we'd taken delivery so very confusing and unhelpful
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John A
9/10
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Initially sent photo of velux window label to customer service as didn’t know which range of blinds to order. Received comprehensive reply detailing all options available for specific window. This was vey useful as without it I would have struggled to purchase the correct blind. Initially I found fitting instructions difficult to follow just from the pictorial guide and some narrative would have been helpful. Searched on line for YouTube video which although didn’t match the model of my velux window, which is 20+ years old was useful. After a couple of hours, once I had fitted the blind the basic pictorial instructions that came with the blind made perfect sense! All in all a lesson learnt because if I had to fit another one it would be a fitted in 15 minutes.
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Philip C
10/10
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Only gripe is I was offered a Wednesday delivery, but asked for a later day (Friday, as I would be at home), but it was delivered Saturday while I was out and left on my front door step. Luckily I live in a nice area and it wasn't stolen!
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Caroline C
10/10
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It took a little time to figure out how to install the blind but once we had it was easy to fit and so pleased with the manual blackout blind. Thank you
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Lisa S
10/10
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Delivery made earlier than expected which was appreciated. Fitting was easy, husband very happy! and quality is good. Will order again from you.
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Lynn M
8/10
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Hi, I did receive an email re my faulty blind. Just couldn’t understand why email was in German!!!
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for the confusion regarding the Customer Satisfaction email you had received in German - during this time we had an IT system issue where these were being automatically sent to our customers in German. Should you have any further questions, please do not hesitate to contact us!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.