Return not applicable but the other aspects were very easy to navigate. Fitting was a little confusing but got there eventually
Jennifer from customer service did not amend the invoice as requested! Slow service just to get a copy of a invoice!
Delivery information was a little confusing as the two blind came from different locations and on different days, although they were both forecast to arrive on the same day. We ordered for a 2-in-1 window unit.
Don’t use a courier that can’t deliver on the day they say they will (Royal Mail)
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
The blinds are easy to put up with good instructions. They definitely black the room out in the middle of the day
Although fitting instructions were reasonably clear, we still had to Google for clarification
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that you experienced a longer response time than expected. Our customer service team will get back to your inquiry as soon as possible. We strive to respond to all questions and requests in a timely manner.