Thank you for your feedback. We're sorry to hear that your order has not yet been delivered and understand how disappointing this delay must be.
Having reviewed your case, we can confirm that you contacted our Customer Service team yesterday and discussed the matter with one of our colleagues. We have since contacted the carrier and requested delivery on 22 July 2026. As soon as we receive confirmation from the carrier, we will provide you with an update via email.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order has not yet been delivered and understand how disappointing this delay must be. Having reviewed your case, we can confirm that you contacted our Customer Service team yesterday and discussed the matter with one of our colleagues. We have since contacted the carrier and requested delivery on 22 July 2026. As soon as we receive confirmation from the carrier, we will provide you with an update via email.