Thank you for your feedback. We're sorry to hear there were concerns regarding the delivery of your order. Having reviewed your case, we understand that you recently spoke with our Customer Service team and confirmed that you have now received all items from your order.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear there were concerns regarding the delivery of your order. Having reviewed your case, we understand that you recently spoke with our Customer Service team and confirmed that you have now received all items from your order.