The delivery was significantly delayed over a week. The instructions are too basic and I had to find guidance on the Internet to install the heat blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was delayed by more than a week.
We’re also sorry that the installation instructions were not clear enough and that you had to seek additional guidance online to fit the heat protection blind. Clear and comprehensive instructions are important, and we appreciate you bringing this to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was delayed by more than a week. We’re also sorry that the installation instructions were not clear enough and that you had to seek additional guidance online to fit the heat protection blind. Clear and comprehensive instructions are important, and we appreciate you bringing this to our attention.