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Neill W
10/10
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I called Customer Service with some Product questions, answered quickly and were very competent, so that was a great help
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Lynda B
10/10
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We bought 2 blinds, one of which was faulty. The issue was dealt with and resolved very quickly . I cannot praise the customer service highly enough .
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Althe C
10/10
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Customer care are so professional, replied to my requests, assisted promptly. I have never experience such speed in replying to my email and assistance to my needs. Overall I am very happy Well done Customer Care Team. Videos are all so informative and simple to understand.
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Toby P
0/10
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No mounting clips provided for 4 x Blinds and expecting the same for the next two that were ordered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of that your expectation were not met for the VELUX products that you purchased. Regrettably, I was unable to reach you when I attempted to call you today to discuss your concerns in more detail. As a result, I have followed up by sending you an email with further information and contact details. I would greatly appreciate it if you could review the email at your earliest convenience and contact us using the details provided, so we can address your concerns and work towards a satisfactory resolution. We sincerely apologise for any inconvenience this may have caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that you’re happy with the quality and found the product relatively easy to install.