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Nicola G
10/10
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It would have been useful to have the screwdriver to fit the screws. I had to go buy one
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Mr D
0/10
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The VeLux trim kit and items missing . Which cost me more money the day they arrive to fit these things should be checked and double checked before they leave the factory, when the fitting kit is incomplete. I should be receiving compensation for the extra cost I incurred to re-employ the installers
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Paul E
0/10
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On ordering a blind and fixing pack your website gave the delivery date of 18th June. The fixing pack was delivered on 18th but the blind isn’t coming until 25th. What use is a fixing pack without the blind? Your customer satisfaction email has arrived before the product!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Michael M
0/10
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Parcel delivered to wrong address. Still trying to find what went wrong and where it is. Meanwhile more parts are on the way with a different courier. No idea why there's another package. It looks like I'm in for a long ordeal and many long wait phone calls before I receive anything. Not even sure if I'll ever have the full kit. I just feel a mixture of disappointment and anger.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear that the parcel was not delivered properly. A replacement order has already been placed and will be delivered as soon as possible. In the meantime, the issue will be investigated with the carrier. We sincerely apologize once again for the inconvenience.
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Simon H
9/10
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Delivery was on the wrong day, but because it was 2 days earlier than expected I didn’t mind. The screw heads are not compatible with generally used screwdrivers - fortunately I had an Allen key that fitted, but a bit fiddly due to its small size.
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Jean J
9/10
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I especially like that we phoned for advice on installing the blind’s hook-attachments and were given confident, good advice.
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walter w
2/10
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Delivery service is a shambles. Very over engineered website ,.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery and website did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.