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John H
8/10
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It was difficult to access product code on existing Velux windows high in living room. Installation is NOT a DIY job. It requires an installer with previous Velux experience.
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Sara S
10/10
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So happy as this was such an easy process whole way through. Even managed to install the blind ourselves! Thank you!
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Rob T
10/10
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Blind came with everything I needed to install it and clear instructions with the added benefit of an online tutorial
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Malcolm G
6/10
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I bought manual external heat blinds for GDL SK19. The website makes them very difficult to find.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the external heat blinds difficult to locate on our website. Your comments have been shared with the relevant team, as we're always looking for ways to improve the website experience and make products easier to find.
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Wendy H
10/10
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Very good communication. I was kept informed of the slight delay in delivery which was due to high demand for the product. Installation was straightforward with clear instructions. Very pleased with the quality and appearance of the product.
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Jean C
5/10
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Purchasing the unit is easy enough with swift delivery. Not being able to talk to someone is a pain. I'll have to pair my new controller with the blind and window but I haven't a clue what the diagrams mean. Normally I'd be able talk it through with someone. In the past the customer service people have been really helpful. I hope them not being available is only temporary.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us yesterday. We apologise once again for not being able to reach us on our phone line at the time of your call. We have taken your feedback on board regarding the phoneline closure message, to ensure that this is made clearer going forward. We are glad that with the assistance of your daughter, you have been able to successfully pair your new VELUX Touch handset with your chosen VELUX products.
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Nicola F
4/10
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You have a discount field yet no discount offered with newsletter sign up etc, which really annoyed me. Just being honest!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your honesty and are sorry to hear that this aspect of the website was frustrating. We understand that seeing a discount code field at checkout can create an expectation that promotional offers may be available, particularly after signing up for communications. We regularly review our promotions and offers, and your comments have been shared with the relevant team for consideration.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that accessing the product code on existing roof windows can be challenging, particularly when the windows are positioned high up in a room. We're also sorry to hear that you found the installation more difficult than expected. While many customers successfully install their products themselves, we appreciate that installation can vary depending on the product type, window location and individual experience. If customers have any questions before or during installation, our Customer Service team is always available to provide guidance and support.