The blind came 2 days before the fixings there was no indication that these would be delivered separately
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blind arrived safely, however we're sorry that the fixings were delivered separately and arrived two days later without any indication that they would be sent as a separate shipment.
Your comments regarding our delivery communication have been shared with the relevant team for review, as we recognise the importance of keeping customers fully informed about how and when their orders will arrive.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blind arrived safely, however we're sorry that the fixings were delivered separately and arrived two days later without any indication that they would be sent as a separate shipment. Your comments regarding our delivery communication have been shared with the relevant team for review, as we recognise the importance of keeping customers fully informed about how and when their orders will arrive.