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Mark H
0/10
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When I purchased my house it had velux windows fitted in the loft conversion. We were using it as a bedroom so needed blinds so I decided velux would be the best fit. I ordered and fit 3 and was happy with the result. Unfortunately one developed a fault as it would not retract so my intention was to order a replacement. To my disappointment I could not just order the roller to replace the defective one I had to order and pay for the metal runners as well. I telephoned customer service to complain to be told only complete roller and runners could be purchased. Do in this cost cutting time when customers are trying to save as much money as possible I now had a set of runners I do not need and would rather have not had to purchase.
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Sarah W
8/10
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The only bad thing is the colour chart isn’t very accurate the shade I ordered doesn’t look like the one on line it would help if it said the colour/ shade
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour you received didn’t match what you saw online. Your comments about adding clearer shade names or descriptions are very helpful, and we’ll pass them along to the team for review. If you’d like to discuss options or need further assistance, please feel free to get in touch.
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Terence K
4/10
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I have bought and used a number of Velux Blinds. This model was more difficult to fit properly to seal off the light properly. I will need to take it down and re-fit it. The opening and closing mechanism was also fiddly and difficult to close fully. Delivery took over a week. Not bad for the money but less than I expected from Velux.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that this model proved more difficult to install and didn’t seal the light as expected. We also appreciate your comments regarding the mechanism and the delivery time. If you’d like any assistance with installation or troubleshooting, please feel free to get in touch.
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Michael J
0/10
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Can't comment n the product as still waiting for delivery, gone past the stated date, unable to contact the agent (TNT) and subsequently delayed. Had taken time off work to fit, but no blinds!!! Please use an agent that communicates known delays to customers.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of the issue you have encountered with the delivery of your VELUX products. Regrettably, you were unavailable when I have attempted to call you today. Therefore, I have sent you an email and would appreciate if you could contact us on the details provided in the email to discuss this further. We sincerely apologise for any inconvenience this has caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the replacement process. Unfortunately, due to the way the blinds are manufactured and assembled, it isn’t currently possible to replace just the fabric or roller component on its own. The system is designed and tested as a complete unit to ensure proper fit, function, and durability. Please be assured that your feedback will be shared with our product and development teams for consideration in future improvements.