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Dharushan N
3/10
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Whilst I ordered the correct blind model (as dimensions were a perfect fit), the holeless bracket that already came fitted with the window were not compatible with the main blind slider mechanism that I ordered. I hoped some brackets (with screw holes) would've been included in the box so I could replace these but they weren't. These holed brackets are referenced via diagrams in the included manual, causing some slight confusion. Had to result in a DIY solution to hold up the main horizontal blind slider but annoyed having to pay £70+ for a first-party product that doesn't offer spares in the box. Can't fault the blind itself, as that works as it should.
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Mary B
9/10
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We had a satisfaction survey before we'd taken delivery so very confusing and unhelpful
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John A
9/10
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Initially sent photo of velux window label to customer service as didn’t know which range of blinds to order. Received comprehensive reply detailing all options available for specific window. This was vey useful as without it I would have struggled to purchase the correct blind. Initially I found fitting instructions difficult to follow just from the pictorial guide and some narrative would have been helpful. Searched on line for YouTube video which although didn’t match the model of my velux window, which is 20+ years old was useful. After a couple of hours, once I had fitted the blind the basic pictorial instructions that came with the blind made perfect sense! All in all a lesson learnt because if I had to fit another one it would be a fitted in 15 minutes.
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Annette I
0/10
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Has not arrived!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Philip C
10/10
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Only gripe is I was offered a Wednesday delivery, but asked for a later day (Friday, as I would be at home), but it was delivered Saturday while I was out and left on my front door step. Luckily I live in a nice area and it wasn't stolen!
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Caroline C
10/10
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It took a little time to figure out how to install the blind but once we had it was easy to fit and so pleased with the manual blackout blind. Thank you
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.