The product I ordered was never delivered! Only after tracking with Evri discovered the product was damaged and not delivered! Was told to contact you and inform you. Surely this should be the responsibility of the delivery company
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday and for confirming that you were satisfied with the refund that had already been issued for the damaged item.
I am sorry that the item arrived damaged.
Unfortunately, carriers do not always notify us when parcels have been damaged in transit. When an item is purchased online or from a retailer, the seller remains responsible for the goods until they have been delivered safely to the customer. As a result, customers should contact the retailer directly regarding any items that arrive damaged, as they are responsible for arranging an appropriate resolution, whether that be a refund, replacement, or repair.
Thank you for your understanding. If there is anything further we can assist you with, please do not hesitate to get in touch.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday and for confirming that you were satisfied with the refund that had already been issued for the damaged item. I am sorry that the item arrived damaged. Unfortunately, carriers do not always notify us when parcels have been damaged in transit. When an item is purchased online or from a retailer, the seller remains responsible for the goods until they have been delivered safely to the customer. As a result, customers should contact the retailer directly regarding any items that arrive damaged, as they are responsible for arranging an appropriate resolution, whether that be a refund, replacement, or repair. Thank you for your understanding. If there is anything further we can assist you with, please do not hesitate to get in touch.